Shipping and Delivery

Denmark

FREE SHIPPING TO PACKAGE COLLECTION CENTRES IN DENMARK

Shipping to a business/private address costs DKK 60.00.

Free shipping to all addresses in Denmark for purchases over DKK 500.00.

All prices on the website are inclusive of VAT.

Countries within the EU

Shipping to an address within the EU costs DKK 80.00.

Free shipping to all addresses within the EU for purchases over DKK 1000.00.

Countries outside the EU

Shipping to an address outside the EU costs DKK 150.00.

Free shipping outside EU for purchases above DKK 1900.00.

Bioli is not responsible for any customs duties, VAT and/or similar import charges levied in countries outside the EU. It is up to the recipient to determine their country’s customs and excise laws.

Delivery time to an address in Denmark is 2–5 days, although the vast majority of goods leave our warehouse the day after the order is placed.

If you place an order from outside Denmark, your goods you shall expect the delivery to take 5–8 days, depending on the country from which you have placed the order.

Delivery times are indicative. The risk of accidental loss of or damage to goods purchased from bioliskincare.com passes to you as the customer at the time of delivery.

Right of withdrawal & returns

Goods may be returned for exchange or refund within a maximum of 14 days of receipt of goods. Your declaration of withdraw shall be sent to info@bioliskincare.com.

The goods shall be returned to:

Bioli ApS
Sankt Pauls Gade 66
1313 København K
Denmark

In order to return goods and exercise your right of withdrawal, the goods must be returned in the same condition as you received them in. The right of withdrawal is void if you use the item(s) in a way that clearly reduces the sale value of the item(s) significantly. When using the right of withdrawal, you are responsible for paying the shipping fee for returning the item(s). You are responsible for the package until we receive it. When returning a package, please include your order number or invoice number and preferably a copy of the invoice you received.

If you wish to cancel your order prior to delivery, you can refuse receipt of the package. The shipping company will then return the package to Bioli ApS without any expense incurred by you as the customer.

Upon cancelling your order, the purchase value will be refunded to you via a reverse transaction to your bank or debit card immediately after we have received the item(s) and verified that said item(s) meet the conditions for exercising the right of withdrawal.

We draw attention to the fact that goods purchased on sale or during stock sales are not subject to the normal rights of return and cancellation.

Warrenty

Any defects or omissions in delivery from Bioli.com must be invoked within a reasonable time after you have discovered the error. It is your duty to indicate and, upon request, demonstrate evidence of the defect or omission. If you discover a fault, you shall contact Bioliskincare.com as soon as possible. As a general rule, you have the right to complain about defects that appear within two years of receiving the item(s). For items with a limited shelf life, your complaint is limited to the shelf-life period indicated for the item by bioliskincare.com.

If you wish to complain about a product(s), please contact +45 31530010 or info@bioliskincare.com.