Shipping and Delivery

Fulfillment Location:
Bioli ApS
Sankt Pauls Gade 66
1313 København K, Denmark

Shipping Rates

Region / Country Carrier / Method Shipping Price
Denmark PostNord Locker / Pakkeboks DKK 30,00
PostNord Service / Posthus, Butik DKK 30,00
PostNord Erhverv / Business DKK 55,00
PostNord Hjemmelevering / Home Delivery DKK 55,00
Germany UPS €7,00
France, Belgium, Luxembourg, Netherlands, Poland, Sweden PostNord DKK 65,00
Portugal UPS €10,00
Rest of Europe Standard DKK 100,00
Norway Standard DKK 150,00
South Korea UPS DKK 200,00
United States Standard $30,00
Rest of the World Standard DKK 200,00

 

Notes:

  • All prices include VAT.

  • Customers outside the EU are responsible for customs duties, import taxes, and local fees.

Delivery Times

  • Denmark: 2–5 business days (most orders leave warehouse the next day)

  • International: 5–8 business days (may vary by country)

Delivery times are indicative. The risk of loss or damage passes to the customer upon delivery.

Returns and Right of Withdrawal

You may return goods within 14 days of receipt.

To initiate a return:

Conditions for Returns:

  • Goods must be returned in the same condition as received.

  • The right of withdrawal is void if goods are used in a way that significantly reduces their value.

  • Return shipping costs are the customer’s responsibility.

  • Include your order number or invoice.

  • Sale/discounted items may not be eligible for returns.

Cancellation Before Delivery:

  • You may refuse delivery. The package will be returned to Bioli at no cost.

  • Refunds are processed after returned items are received and verified.

Warranty and Complaints

  • Report defects or delivery errors as soon as possible.

  • Standard complaint period: 2 years (limited shelf-life items are subject to indicated expiry).

  • To report an issue:
    Phone: +45 3153 0010
    Email: info@bioliskincare.com