Shipping and Delivery

Fulfillment Location:
Bioli ApS
Sankt Pauls Gade 66
1313 København K, Denmark

Shipping Rates

Free shipping across Europe on orders over 700 DKK / €90 (Pick-up point).

Region / Country Carrier / Method Shipping Price

Denmark

PostNord Locker / Pakkeboks

PostNord Service / Posthus, Butik

PostNord Erhverv / Business

PostNord Hjemmelevering / Home Delivery

DKK 30,00

DKK 30,00

DKK 55,00

DKK 55,00
Germany

PostNord (Pick-up point) - Germany

PostNord (Home) - Germany

 €7,00


€15,00
Belgium
France
Luxembourg
Netherlands
Poland
Sweden		 PostNord (Pick-up point) €10,00
Finland
Greece
Czech Republic
Italy
Spain
Portugal
 UPS €10,00
UK UPS £10,00
Rest of Europe Standard €15,00
Norway Standard DKK 150,00
South Korea UPS DKK 200,00
United States Standard $30,00
Australia PostNord AUD 45,00
Rest of the World Standard DKK 200,00

 

Notes:

  • All prices include VAT.

  • Customers outside the EU are responsible for customs duties, import taxes, and local fees.

Delivery Times

Orders are processed promptly and often leave our warehouse on the same day if the order is placed on a business day, or within a maximum of two business days. For Denmark, most orders leave on the same day.

  • Denmark: 2–5 business days

  • Europe: 3–8 business days

  • United States: 5–10 business days

  • Rest of the World: 7–20 business days

Delivery times are indicative. The risk of loss or damage passes to the customer upon delivery. Some packages, particularly to the United States and China, may be delayed or stopped by customs.

Returns and Right of Withdrawal

You may return goods within 14 days of receipt.

To initiate a return:

Conditions for Returns:

  • Goods must be returned in the same condition as received.

  • The right of withdrawal is void if goods are used in a way that significantly reduces their value.

  • Return shipping costs are the customer’s responsibility.

  • Include your order number or invoice.

  • Sale/discounted items may not be eligible for returns.

Cancellation Before Delivery:

  • You may refuse delivery. The package will be returned to Bioli at no cost.

  • Refunds are processed after returned items are received and verified.

Warranty and Complaints

  • Report defects or delivery errors as soon as possible.

  • Standard complaint period: 2 years (limited shelf-life items are subject to indicated expiry).

  • To report an issue:
    Phone: +45 3153 0010
    Email: info@bioliskincare.com